FAQ

I'm stuck in an endless login loop in FLDT
If you get stuck in an endless login loop… This is a known issue caused by a bug in the lease system.   Please download the lease repair kit VcRepairTool...
Tue, 4 Aug, 2020 at 8:22 AM
What is Software Support?
The 1st line support for all Engineering Tools related support is primarily handled by local super users and administrators in the global operating unit org...
Fri, 29 May, 2020 at 9:37 AM
Self Service Portal & Creating a ticket
Here you will learn how to create a ticket in our Self Service Portal for Software Support
Wed, 22 Apr, 2020 at 1:55 PM
Why is it not possible to renew my lease on my Dell computer?
Latest released Dell computers now have a pre-installed software package called “Dell Precision Optimizer”, which has a CPU optimization setting that active...
Thu, 28 Nov, 2019 at 4:01 PM
Why cannot I see all components in the eCatalog?
Sometimes Design Tool has problems downloading components from the online eCatalog due to network problems. This may result that some components are missing...
Thu, 28 Nov, 2019 at 4:01 PM
Can I use my 3D mouse?
Yes, FlexLink Design Tool does support 3D mouse. E.g. Connexion 3D mouse.
Thu, 28 Nov, 2019 at 4:00 PM
What is the meaning of A, B and C that is displayed in the component Properties panel?
The degrees of rotation in Design Tool uses an ABC format which is referring to the ZYX coordinate axes in that order. That is ABC stands for Yaw, Pitch and...
Thu, 28 Nov, 2019 at 4:00 PM
Why is my new project not available?
New projects opened in the ERP system (Movex) is transferred to the Online Store database once a day (00:00 CET). It is not possible to place orders in Onli...
Thu, 28 Nov, 2019 at 2:13 PM
Why is the calculated tension negative?
A negative calculated tension value is normal for descending conveyors. Especially when heavy products are transported on a cleated chain. The products are ...
Wed, 27 Nov, 2019 at 4:22 PM
Is the pallet weight included automatically?
No, the pallet weight must be added to the product weight manually: Product weight field value = product weight + pallet weight
Wed, 27 Nov, 2019 at 4:22 PM