FAQ

I'm stuck in an endless login loop in FLDT
Applies to FlexLink Design Tool. If you get stuck in an endless login loop… This is a known issue caused by a bug in the lease system.   Please downl...
Thu, 8 Oct, 2020 at 1:47 PM
Self Service Portal & Creating a ticket
Here you will learn how to create a ticket in our Self Service Portal for Software Support
Wed, 22 Apr, 2020 at 1:55 PM
Why is it not possible to renew my lease on my Dell computer?
Applies to FlexLink Design Tool. Latest released Dell computers now have a pre-installed software package called “Dell Precision Optimizer”, which has a CP...
Thu, 8 Oct, 2020 at 1:10 PM
How to find or restore missing eCatalog components
The FlexLink Design Tool eCatalog contains components from many different manufacturers. Components from FlexLink are designed to be used together with our ...
Tue, 8 Sep, 2020 at 3:20 PM
Can I use my 3D mouse?
Applies to FlexLink Design Tool. Yes, FlexLink Design Tool does support 3D mouse. E.g. Connexion 3D mouse.
Thu, 8 Oct, 2020 at 1:12 PM
What is the meaning of A, B and C that is displayed in the component Properties panel?
Applies to FlexLink Design Tool. The degrees of rotation in Design Tool uses an ABC format which is referring to the ZYX coordinate axes in that order. Tha...
Thu, 8 Oct, 2020 at 11:48 AM
What is Software Support?
Applies to all Engineering Tools. The 1st line support for all Engineering Tools related support is primarily handled by local super users and administrato...
Tue, 24 Nov, 2020 at 12:38 PM
Why is the calculated tension negative?
Applies to FlexLink Chain calculation Tool. A negative calculated tension value is normal for descending conveyors. Especially when heavy products are tran...
Thu, 8 Oct, 2020 at 11:50 AM
Is the pallet weight included automatically?
Applies to FlexLink Chain calculation Tool. No, the pallet weight must be added to the product weight manually: Product weight field value = product weigh...
Thu, 8 Oct, 2020 at 1:00 PM