Software Support

Applies to FlexLink Design Tool.

If you get stuck in an endless login loop…

Try to install DirectX 9, even if DirectX 12 already is installed with Windows 10.

More information about installation of DirectX 9 can be found in this knowledge base article: https://software.support.flexlink.io/support/solutions/articles/35000144240-common-installation-problems

Note 1: We don't have admin rights for you, please contact your local IT support.

Note 2: The previous bug in the lease system is fixed and the old solution with a repair kit is obsolete.

If the above solution does not solve the problem... Follow the instructions at https://software.support.flexlink.io/support/solutions/articles/35000144235-collect-and-send-log-files and send the zip file to us.